You have questions? We have answers!
Can I purchase your products online?
Are your products currently sold in the USA or Internationally?
Where can I purchase your products?
If your nearest health food store doesn’t carry our products, no problem! Just ask them
to make a special order for you and give them our contact information. We will help you
get your product right away!
How do I return a product?
For all product returns, please contact the health food store in which it was purchased as
their return policy would be in effect. We guarantee all of our products and it is
important that you feel your best.
Please do provide us with your product feedback as we work hard to provide the highest
quality fermented whole food supplements and value your opinion.
We apologize for any inconvenience. Please contact us with any questions or concerns at
1-844-200-2929 or [email protected] .
What is Kefir?
Traditional kefir is a type of fermented milk that is made using kefir grains, which is
now available in non-dairy options. This beverage aids in digestion and is high in
Living Alchemy only uses dairy-free kefir and all of our products are dairy-free.
What is Kombucha?
Kombucha is fermented black tea using a scoby (bacteria) and a small amount of sugar.
Kombucha also promotes gut health and can provide energy. In addition, it’s also used
as a healthy substitute for pop or alcohol.
All Living Alchemy products do not contain caffeine, alcohol or added sugars.
What is Kefir-Kombucha fermentation?
Our process utilizes that very best fermentation techniques. We use a combination of 35
strains of beneficial bacteria and yeasts from a kefir and kombucha living culture
performing in perfect harmony to ferment whole foods and herbs.
Why do you ferment your products?
Fermentation allows the nutrients in whole foods and herbs to become activated, more
bioavailable and easier for our bodies to digest. On top of providing good bacteria for
the gut, fermentation unlock nutrients in whole foods and herbs, making them more
potent than their original form. Fermentation turns superfoods into super superfoods!
Can I take different products at the same time?
Yes! All our products are made from whole foods and herbs, so you can take different
products at the same time just like you would eat different foods together. Please consult
a medical practitioner if you have concerns or are taking medications. See each product
How do I take your products?
Adults take 1-3 capsules daily or more as needed. With the exception of Your Flora PROFESSIONAL take 1-2 capsules daily.
Take with or without food.
Shelf stable. No refrigeration required.
All our products are made from living, whole foods and herbs, which means that
you can mix and match safely*.
*Consult a healthcare practitioner before use.
How do I know when to take 1 or 3 capsules?
Start with one and work you way up to more to find what works best for you. Take more
when needed. Everyone is different so the perfect dose is different for everyone.
Please consult a medical practitioner if you have concerns or are taking medications. See
product label for all details.
Are they shelf stable?
All our products are shelf stable. No refrigeration required!
Are your products nut free?
Rest assured we always provide the highest quality products with the cleanest
ingredients and we consider all sensitivities. We are proudly:
✓ USDA Certified Organic
✓ Non-GMO Project Verified
✓ Gluten Free *
✓ Dairy Free
✓ Sugar Free
✓ Nut Free
✓ 100% Plant Based
✓ Vegan Friendly
✓ Keto Friendly
✓ NO Isolates
✓ NO Fillers
*MILK THISTLE Alive is not gluten-free.
Is Your Flora safe to use if you have a soy allergy?
Based on third party research, the body responds to fermented soy and unfermented soy
quite differently. It has been shown that fermented soy has more nutrients, more
protein, and the immune response to fermented soy is reduced compared to
unfermented soy. (See excerpt below.) If you have a severe soy allergy, we recommend
that you do not take our Your Flora products unless you consult with a healthcare
“When we fermented soy seeds, flour, or meal by introducing microorganisms,
immunoreactivity was significantly reduced…L. plantarum-fermented soy flour
showed the highest reduction in immunoreactivity – 96 to 99 percent.”
– Journal of Agriculture & Food Chemistry, 2008
What is the difference between unfermented and fermented soy?
Fermented soy, like miso, natto, and tempeh, is the best whole food delivery of
probiotics with complete amino acids, phytonutrients, and antioxidants. It is proven to
be healing to the digestive tract and beneficial around the world for human health. By
fermenting certified organic, non-GMO soy beans, Your Flora provides natural
probiotics, prebiotics, and digestive enzymes and nutrients. Your Flora is a complete
digestive solution, the way nature intended.
“Intake of fermented soy milk significantly improved the ecosystem of the intestinal
tract in the body by increasing the amount of probiotics.”
– World Journal of Gastroenterology
Why are there so many warnings on your labels?
All of our products have Natural Product Numbers (NPN’s) which are licensed by
Health Canada. Therefore according to Health Canada, we are required to put health
warnings on our packaging as well as on our website to clearly inform our customers of
any possible health warnings and risks. That being said, all our products are licensed
and used with confidence by staff and customers to be effective. It’s always a good idea
to consult a health practitioner before taking a new supplement, but we have specifically
formulated our products to help you with a variety of health concerns that you may
Are your products safe for children?
Our products are safe for children 6 years old and up*. All of our products are made
from USDA certified organic whole foods. We recommend Your Flora FAMILY for your
child’s gut health.
*Be aware that generally herbs have not been well researched or studied for
children’s use therefore we recommend you do your own research when giving
herbs to children and consult a healthcare practitioner before use.
Can I take your products if I am pregnant or breast-feeding?
If you are pregnant or breastfeeding, we recommend consulting a health care
practitioner before taking any of our products. All of our products are made from USDA
certified organic whole foods. However, we recommend Your Flora FAMILY to keep
your gut in tip-top shape.
Are your products safe for pets?
We have specifically created our products for human use only and we have only
completed research based on humans. However, many of our customers have used our
products for their pets. It has been recommended that you can give half a capsule to a
pet 20lbs or less and a full capsule for over 20lbs. Please consult your vet before
administering any of our products to ensure that the ingredients are safe for your furry
friend. Many herbs and other ingredients have not been well researched and studied for
What is a Symbiotic?
Our Your Flora series are not just probiotics, but a Symbiotic: probiotics, prebiotics,
enzymes, and nutrients. These Symbiotic blends promote a healthy environment in your
gut so that good bacteria can thrive and heal digestive issues.
What number or type of bacteria are in your products?
The 35 strains in our traditional kefir-kombucha fermentation contains the following bacteria and yeasts below. The concentration of Saccharomyes cervisiae is 3.33 million CFU in the Your Flora Series.
● Lactobacillus acidophilus
● Lactobacillus casei ssp. pseudoplantarum
● Lactobacillus casei ssp. rhamnosus
● Lactobacillus delbrueckii. ssp. lactis
● Lactobacillus fermentum
● Lactobacillus helveticus
● Lactobacillus kefir
● Lactobacillus kefiranofaciens
● Lactobacillus lactis ssp. lactis
● Lactobacillus parabuchneri
● Lactobacillus paracasei
● Lactobacillus plantarum
● Lactobacillus rhamnosus
● Lactobacillus satsumensis
● Lactococcus lactis ssp. cremoris
● Leuconostoc dextranicum
● Leuconostoc kefir
● Leuconostoc mesenteroides
● Acetobacter aceti
● Acetobacter syzgi
● Acetobacter xylinum
● Acetobacter komagataeibacter
● Gluconobacter oxydans
● Debaryomyces hansenii
● Kluyveromyces fragilis
● Kluyveromyces lactis
● Kluyveromyces marxianus
● Saccharomyces cerevisiae
● Saccharomyces lipolytic
● Saccharomyces unisporus
● Torulaspora delbruecki
● Zygosaccharomyces florentinus
● Zygosaccharomyces bailii
● Zygosaccharomyces kombuchaensis
● Schizosaccharomyces pombe
Is it okay to take Your Flora with antibiotics?
If you are on antibiotics, it is important to be taking Your Flora to rehabilitate your gut
microbiome, plus certains herbs may help with liver support*. Of course, as you take
antibiotics, the probiotic may not fully be utilized. It is still beneficial for the surviving
good bacteria, which will help colonize the gut quicker after you finish the antibiotics. It
is most important to continue Your Flora Symbiotics afterwards for a period of time as
well so that your gut can restabilize. We highly recommend taking Your Flora REGENESIS.
*Consult a healthcare practitioner before use with any medications.
What Your Flora product should I take for my gut issues?
It can be hard to decide what product to take for your gut health. That is why we created
our Your Flora quiz to help you narrow down what product would be best for your gut
issues. Take the quiz here!
What are medicinal mushrooms?
Medicinal mushrooms are a certain type of fungi that are used mainly for medicinal
purposes as opposed to culinary reasons. There are many medicinal mushrooms that
have a variety of health benefits. In our Signature Series, we use Reishi, Chaga, Lion’s
Mane, Shiitake, and Cordyceps. All of these medicinal mushrooms have amazing
benefits that can help you feel great! See our Signature Series for more info.
What are Adaptogens?
Adaptogens are a particular type of herb that adjust to stressors in the body. These
highly unique plants are able to adapt to whatever state your body is in to provide you
with the support that you need. We have created a whole line of fermented, adaptogenic
herbs in our Alive Series to help you adapt to various stressors that you may be
experiencing. See our Alive Series for more details.
What product can I use for fungal infections or parasites?
We recommend taking DEFENSE for fungal infections and parasites. DEFENSE helps
rebalance microbial overgrowth, balances yeast, and may help combat parasites. It also
helps with the relief of cold and flu. After taking DEFENSE, we recommend that you
take Your Flora REGENESIS to re-establish a healthy digestive ecosystem and smooth
Which of your products can I take for inflammation or joint pain?
If you are a current retailer or are interested to extend your offerings with ours, please call us toll free at 1-888-200-2929 or email us at [email protected]